For more than 50 years River Valley Bank has stood for a commitment to provide service standards that were and still are unique in the industry. We have done it by understanding our customer’s needs. That commitment has never changed.
What is ICE?
According to CEO Todd Nagel, “ICE Incredible Customer Experience is how we conduct ourselves while doing business at River Valley.” The goal of ICE Incredible Customer Experience is to deliver a concierge approach unique in the industry.
River Valley customers deserve a consistent, positive and memorable encounter every time they come in contact with us. Toward that end, ICE Incredible Customer Experience is present in all of our customer delivery channels within the organization. We promise to be accurate, accountable and accommodating in everything we do.
We’re Now a Dementia Friendly Bank!
According to the Alzheimer’s Association more than 5 million Americans are living with Alzheimer’s and by 2050 this number could reach 16 million. With Alzheimer-related diagnoses on the rise, providing specialized service to those impacted should be every business’ responsibility. That’s why we have trained staff at all 15 locations on dementia friendly practices. As a community bank, we care about our customers and want to do everything we can to protect them. That is why we strive to make our banks secure, friendly places for people in ALL stages of life. If you would like to learn more about our dementia friendly service, stop in and ask a member of our team today!
River Valley Bank in the News
Read on for examples of how we deliver ICE Incredible Customer Experience in the communities we serve.
HEET got help from everywhere in fulfilling its mission (from The Daily Mining Gazette - July 31, 2017)
Blood Saves Lives in Community (from The Daily Mining Gazette - July 14, 2017)
Beacon House receives check from River Valley Bank to help fund new campaign (from UPMatters.com - July 12, 2017)
Beacon House given $100,000 donation from River Valley Bank (from UpperMichigansSource.com - July 12, 2017)
River Valley Bank Announces Acquisition of Integrity First Bank (December 21, 2016)
7 Things You Need to Know: Friday, December 16, 2016 (from WSAW.com - December 16, 2016)
Share Your Holidays nears $30,000 (from WSAW.com - December 15, 2016)
YMCA on road to recovery, shares news (from MiningJournal.net - December 8, 2016)
Colorful floats mark annual Jack Frost parade (from YourDailyGlobe.com - December 3, 2016)
Share Your Holidays off to a great start! (from WSAW.com - December 2, 2016)
2016 gingerbread workshop contest in full swing (from YourDailyGlobe.com - November 29, 2016)
Jay Stadium in Merrill gets new renovations (from WSAW.com - October 1, 2016)
Jack Henry & Associates Integrates Banno Mobile into Core Environments (from PRNewswire.com - September 13, 2016)
Merrill brings tractor pull back to city (from WJFW.com - July 10, 2016)
River Valley Bank's Expertise Boosts Business (from IndependentBanker.org - June 28, 2016)
Minocqua chiropractor achieves American dream of owning own clinic (from WJFW.com - June 15, 2016)