Customer Security

Fraud & Security—We Can Help You!

Identity theft and fraud continue to be one of the fastest growing crimes and a top customer concern. We value our customers' trust and understand that protecting information is one of our most important responsibilities. 

If you suspect fraud on your account, please contact us at 888-842-0221 or email

Remember: We’ll never ask you for your online password, PIN number or social security number by an unsolicited phone call or email.


Security features with your River Valley accounts:

Whether a business or personal account, ensure you are receiving all of the safeguard benefits we offer:

Personal Accounts

  • Zero Liability for unauthorized debit card purchases  Learn more here
  • CheckArmor® Fraud Protection  How it works
  • Secure online and mobile banking
  • Text Account balance alerts
  • E-Statements
  • Privacy – we will not share or disclose SSN or other private information with third parties

Business Accounts

All the safeguards listed above under Personal, PLUS:

  • Fraud Prevention Services (additional cost applies) – use these tools to only allow authorized transactions to affect your account:
  • How to protect your business from corporate account takeover:
    • Educate your employees:
      • How to spot phishing scams and imposter email scams
      • Best practices for keeping confidential or banking information secure, both within the office, and when emailing
      • Question requests that just don’t see right, such as unusual wire or funds transfers requests or invoices
      • Use strong passwords
    • If possible, use a dedicated, secure workstation for banking or other confidential activity.
    • Ensure your anti-virus protection is sufficient and up to date.
    • Monitor you accounts daily. If you notice suspicious activity, contact us immediately. Failure to do so could result in you being liable for fraud losses.
    • Contact us for more information on keeping your business safe and secure.
  • Read this informative blog article about payment fraud, written by River Valley's VP of Cash Management Solutions. 


An ounce of prevention is worth a pound of cure."  ~Benjamin Franklin


Tips for protecting yourself and your money.

River Valley utilizes safeguards to protect you, your account, and your personal information. Practice these tips & tricks to stay safe:

  • Never send your account number, password social security number, PIN, or other confidential information by unsecure email or share it with others.
  • Use our convenient online or mobile banking to monitor your account frequently. Report any unauthorized or questionable charges to us as soon as possible.
  • Public Wi-Fi: Beware of public Wi-Fi or other unsecured connections when using online or mobile banking, paying bills, or performing other secure transactions.

Known Scams and Schemes

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Know common schemes and scams used by fraudsters. If your answer is “yes” to any of the following questions, you may be dealing with a scammer:
  • Payment by gift card: Is someone or some business requesting that you make payments by gift card?
  • Grandparent: has someone called you claiming to be your grandchild who is in jail and needs money?
  • Lottery: Have you received an unexpected letter in the mail stating you won a lottery? Are you being asked to cash a check and send back a portion of the funds to pay for taxes or attorney fees?
  • Selling Online: Have you recently sold something online, and received an overpayment? Are you being asked to send a portion of that back?
  • Computer repair: Have you recently received a pop-up window on your computer stating it is infected with a virus? Even if the ad states it is Microsoft, this is likely a scam.


More great resources about fraud prevention and safe online practices:


Resources for Businesses

Learn about Corporate Account Takeover and how to prevent it:

  • Corporate Account Takeover Resources: Corporate Account Takeover
  • Fraud Advisory for Businesses: Business Fraud Advisory
  • Ensure that your business, as well as your customer’s personal information, is protected: Cyber Liability Insurance 
  • Protecting your Small Business from Fraud - VIDEO by Federal Trade Commission:  Watch Video
  • “Free Resources for Any Business” VIDEO by Federal Trade Commission:  Watch Video
  • For further information, the Federal Trade Commission has an excellent article on scammers and how you can protect your business from them: Small Business Scams


Resources for Seniors and Caregivers

  • Elder Abuse/Elder Exploitation—Know the signs and how to report it if you or a loved one has been a victim: Know the Signs & Report
  • Common Red Flags that may indicate Elder Abuse or Exploitation:  View the PDF
  • The Perfect Scam (Podcast series offered by AARP):  Scam Podcast Series
ARE YOU A VICTIM OF IDENTITY THEFT?  Click Here for a step-by-step guide on what to do right away!

Identity Theft—Be Prepared!

Identity theft happens to more than 17 million people every year. It is increasingly important that consumers know how to protect themselves against identity theft.  Read This!

Stay Safe:

Review these consumer resources for helpful information on fraud protection:



Need more information?

Contact our Customer Experience Center at 888-842-0221 or email