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Lost or Stolen CardIf your River Valley check card – or any of your other credit or debit cards - are stolen, you can follow these steps:
Call our customer service center at 1.888.842.0221 during normal business hours to report your River Valley card as lost or stolen. After hours, please call 1.800.528.2273.
Contact all other card companies right away to report the lost or stolen cards.
Call a consumer credit reporting agency to place an initial fraud alert on your credit report. You only need to call one of the three companies to place the alert; the company you call will contact the other two and place an alert on their reports. If you do not receive a confirmation from a company, you should contact that company directly to place the fraud alert.
Call the Social Security Administration’s Fraud Line at 1.800.269.0271 if anything with your Social Security number on it was taken.
Report the theft to the Federal Trade Commission (FTC) at 1.877.438.4338. Their website is also a great source for identity theft guidance. You can visit their site at www.consumer.gov/idtheft