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Lost or Stolen Card

If your River Valley check card – or any of your other credit or debit cards - are stolen, you can follow these steps:

To report your check card lost or stolen, call:
  • During regular business hours: 1-888-842-0221
  • After hours: 1-800-528-2273
To report your credit card lost or stolen, call:
  • 1-866-323-3587

Contact all other card companies right away to report the lost or stolen cards.

Call a consumer credit reporting agency to place an initial fraud alert on your credit report. You only need to call one of the three companies to place the alert; the company you call will contact the other two and place an alert on their reports. If you do not receive a confirmation from a company, you should contact that company directly to place the fraud alert.
Equifax 1-888-766-0008 www.equifax.com
Experian 1-800-680-7289 www.experian.com
Trans Union 1-888-397-3742 www.transunion.com

Call the Social Security Administration’s Fraud Line at 1.800.269.0271 if anything with your Social Security number on it was taken.

Report the theft to the Federal Trade Commission (FTC) at 1.877.438.4338. Their website is also a great source for identity theft guidance. You can visit their site at www.consumer.gov/idtheft